Terms of Trade

Prices & Taxes

All prices on this website are in US dollars. All credit card transactions will be charged in USD. At present, Up Up & Away! is only shipping to US addresses.

Refunds/Returns/Disputes

Up Up & Away! will not provide a refund where the customer has changed their mind about a product. However, if the product is faulty we will replace it, or provide a full refund if a replacement is not available. Faulty products must be returned to Up Up & Away! at 5885 Pfeiffer Road, Blue Ash, OH 45242. If no description is available, or if you are unsure of the item, please enquire directly with the store. All staff are familiar with most items in store and a response will be provided promptly.

PreOrders

Items available for PreOrder require payment at time of order. For items under $100, the item's full price plus tax will be charged, 20% being non-refundable if cancelled. For most items over $100, a non-refundable 20% deposit of the post-tax total will be charged. If a cancellation needs to be made, it must be at least 30 days prior to the item's estimated ship date and a refund of the amount paid beyond the 20% non-refundable deposit will be issued in the original payment form.

Payment Options

Credit Cards will be charged as items are shipped from our store. For partial shipments, courier costs will only be charged for the first shipment to be dispatched.

Direct Credit orders will ship when funds have been confirmed in our bank. In the instance of partial shipments, items in store will ship immediately. Follow-up items will ship as they arrive in our store at no additional courier charge. Please note, while on-line banking programs may show that funds have been paid from your account instantly, they will not show in our account until the following business day.

From Shop orders are only available to customers who have current in store accounts with Up Up & Away!.

"In Stock" & "Sold-Out"

For "Latest Releases" items that are listed as "Sold Out", please enquire as to the availability of re-orders at info@heroes.co.nz Many items arriving each week are individual customer orders that we do not intend to carry as general stock, however we may be able to order them in for you. For "Trade Paperbacks", "Toys" & "Games" almost all items are in stock at our store. Items not in stock are on order with our distributors, due to be re-supplied. "Trade Paperbacks", "Toys" & "Games" listed as "Sold Out" are currently out of print with the publisher but are expected to be re-printed in the near future. If an order is received for an item that is currently not in store, and a delay of more than ten days is expected, we will notify you and ask if you wish to cancel the order, or wait for it to be restocked.

Shipping

All orders received for items that are in stock will ship within two working days.